Refund policy
At Katie's Closet, we aim to keep the shopping experience clear and straightforward.
Please read this policy carefully before placing your order. By purchasing from our website, you agree to the terms below.
Return Period
Eligible items may be returned within 60 days of delivery, subject to the conditions listed below.
Conditions for Returns
An item qualifies for return if:
It is unused, unworn, and undamaged, in its original condition
All original tags and packaging are intact
The return was requested within 60 days of delivery and pre-approved by our customer service team
Proof of purchase (order number or confirmation email) is provided
Trying items on for fit (as you would in a retail store) is permitted.
Where there are visible signs of wear, washing, or damage, a reduction in value may apply.
Items Excluded from Returns
Returns are not accepted for:
Items damaged through improper use
Items returned without prior approval or after the 60-day window
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 60 days of delivery so we can review and resolve the issue as quickly as possible.
To report an issue, email support@katiesclosetdallas.com with:
Your order number
Clear photos of the item and its original packaging
A short description of the problem
Eligible claims made within this timeframe may qualify for a replacement, a partial refund, store credit, or another suitable resolution, depending on the circumstances and the evidence provided.
Claims made more than 60 days after delivery may no longer qualify for a free replacement or refund.
How to Start a Return
To request a return, email support@katiesclosetdallas.com with:
Your order number
The item(s) you wish to return
The reason for the return
Clear photos (required for damaged or defective items)
Your full name and shipping address
You will receive instructions within 24 hours.
Return Shipping and Address
Returns must be sent only to the return address given by our customer service team after approval. Returns sent to any other address cannot be processed.
Customers are responsible for return shipping costs, except for defective, damaged, or incorrect items, which we cover.
Katie's Closet is not responsible for return parcels lost or delayed in transit.
Order Cancellations
Orders may be cancelled within 30 minutes of purchase.
Once processing has started, cancellation requests are no longer guaranteed and may be declined depending on the status of the order.
After delivery, a return may be requested in line with this policy.
Refunds
Once your return has been received and inspected:
You will be notified of the outcome
Approved refunds are issued to the original payment method
After your return package reaches us, we will complete the inspection within 7 business days and issue your refund within that timeframe.
Once the refund has been processed, the funds should appear in your account and on your statement within 3 to 5 business days, depending on your bank, credit card, or payment processor.
Original shipping costs are non-refundable. No restocking fee applies.
Exchanges
We offer exchanges. Email support@katiesclosetdallas.com with your order number and the item, size, or color you'd like instead. Once your return is approved and received, we ship the replacement.
How Discounts Work When You Return Items
If your order included a promotional discount (such as Buy 2 get 10% or Buy 4+ get 20%) and you return part of your order, your refund may be adjusted.
Discounts are recalculated based on the items you keep, rather than on the items originally ordered.
Example: If you return items and no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.
Refunds are always based on the final qualifying order value after returns.
Store Credit
In certain cases, store credit may be offered at our discretion.
Store credit is non-refundable and can only be issued once per order.
Failed Delivery or Incorrect Address
If an order comes back to us because of an incomplete or incorrect address provided at checkout, we may either:
Arrange a redelivery once the parcel reaches our warehouse and the correct address has been confirmed, or
Offer store credit as a gesture of goodwill, depending on the condition of the returned items
If the returned items are not in their original condition, a reduction in value may apply.
Policy Updates
Katie's Closet reserves the right to update or modify this policy at any time.
Changes take effect immediately once published on our website.
Contact
Store Name: Katie's Closet
Company Name: Elevads LLC
Company No.: B20250352083
Business Address: 2108 N St, Ste N, Sacramento, CA 95816-5712, USA
Email: support@katiesclosetdallas.com
Phone: +1 984 334 1764
Business Days: Monday to Friday, 8:00 AM to 5:00 PM (ET)